shopping guide
About delivery
It will be delivered by Sagawa Express.● If the item is in stock and there are no shipping problems, it will be shipped within approximately 2 to 3 business days.
If you place an order on a holiday (Saturday, Sunday, or holiday), shipping will begin on the next business day.
*If you wish to have your name engraved, it will take an additional 2 business days.
About inventory
Our inventory is shared with physical stores.Depending on the timing of your order, we may not be able to prepare your order. In that case, we will contact you later.
We ask you to acknowledge it.
about shipping cost
Shipping is free for orders over 5,500 yen (tax included).If the amount is less than 5,500 yen (tax included), the following shipping charges will be charged per delivery.
| region | Regional details | postage |
|---|---|---|
| Hokkaido | Hokkaido | 1210 yen |
| Tohoku | Aomori Prefecture Iwate Prefecture Akita Prefecture Miyagi Prefecture Yamagata Prefecture Fukushima Prefecture | 770 yen |
| Kanto | Ibaraki Prefecture Tochigi Prefecture Gunma Prefecture Saitama Prefecture Chiba Prefecture Tokyo Kanagawa Prefecture Yamanashi Prefecture | 715 yen |
| Shinetsu/Hokuriku | Niigata Prefecture Nagano Prefecture Toyama Prefecture Ishikawa Prefecture Fukui Prefecture | 715 yen |
| Tokai | Gifu prefecture Shizuoka prefecture Aichi prefecture Mie prefecture | 715 yen |
| Kinki | Shiga prefecture Kyoto prefecture Osaka prefecture Hyogo prefecture Nara prefecture Wakayama prefecture | 660 yen |
| China | Tottori Prefecture Shimane Prefecture Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture | 715 yen |
| Shikoku | Tokushima prefecture Kagawa prefecture Ehime prefecture Kochi prefecture | 715 yen |
| Kyushu | Fukuoka prefecture Saga prefecture Nagasaki prefecture Oita prefecture Kumamoto prefecture Miyazaki prefecture Kagoshima prefecture | 770 yen |
| Okinawa | Okinawa Prefecture | 1210 yen |
*Shipping charges include tax.
*You can specify the delivery date and time on the cart page.
If you order by 12:00, your order will be delivered 3 days later.
If you place an order after 12:00, you can specify it from 4 days later.
Available times: Morning, 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
*For customers using convenience store payment (prepayment), the item will be shipped after payment is confirmed. Please note.
About payment methods
You can pay by credit card or at a convenience store (advance payment/fee: 190 yen) .*Available credit cards
- VISA
- master Card
- american express
*If the amount exceeds a certain amount, we will conduct a credit card attribute investigation (confirm that the credit card contract details and delivery address information match) and identity verification (confirmation from the credit card company to the contract holder). It will be shipped.
We apologize for the inconvenience, but delivery may be delayed than usual. note that.
*In case of unauthorized use of credit cards, all data monitored and collected at the time of ordering will be submitted to the police.
We take measures to ensure the safety of our customers' credit cards and protect them from unauthorized use.
*Available convenience stores
- Lawson
- family mart
- Daily Yamazaki
- ministop
About returns and exchanges
Please contact us using the inquiry form below within 7 days after receiving the product.Inquiry form
*In the case of returns or exchanges due to customer convenience, only if the product is unused and unopened. Please note.
In the case of an exchange due to a defect in the product, we will accept the exchange even if the product has been opened, as long as it is unused.
*About refunds
We accept returns within 7 days after receiving the product.
Refunds due to customer circumstances will be accepted if the product is unused or unopened, and refunds due to product defects will be accepted as long as the product is unused.
*About shipping charges
In the case of an exchange or return due to a product defect, there is no shipping charge.
In the case of exchange or return due to the customer's convenience, shipping costs will be borne by the customer.
Q&A・Others
Q.Do you offer a name engraving service?
A.It is possible to add a name (free of charge) to writing instruments purchased from our store. (Some names cannot be edited)
Please see the product page for more details.
Q.Do you do gift wrapping?
A. We offer gift wrapping. If you wish, please check the gift checkbox in your shopping cart or write in the notes section before proceeding with your order.
Q.Can I package each product individually or multiple products together?
A. Yes, it is possible. Please fill in the notes section when ordering.
Q.Can I order using a credit card in the name of a family member or friend?
A. We do not accept credit cards with a name other than the orderer's name, such as a family member or friend's name.
If you do not have a credit card in your name, please choose another payment method.
About points
*About points (only for web members)Earn 1 point for every 100 yen (tax included) purchase.
*Points earned on the web cannot be used at the Pellepenna Namba CITY store.
*Shipping fees cannot be used with points. Please note.
About inquiries
*About cancellation before the product is shippedIf you wish to cancel before the product is shipped, please contact us as we may be able to accommodate your request before the item is shipped.
For any other inquiries, please contact us below.
Inquiry form
■About business dates and times
Weekdays 9:30 - 18:00
Closed: Saturdays, Sundays, and holidays
*Inquiries made outside of business hours will be answered on the next business day.